👋 Good news first — you've completed the course and your certificate is ready.

If the Virginia DMV required your course, we also report your completion to the DMV within 24 hours of you passing. The steps below are just to open, save, and print your own copy.

Your certificate is the official Virginia DMV completion certificate (Form DIC 552B).

The DMV controls how this certificate is made, and their official version is built to open only in the free Adobe Acrobat Reader app, on a laptop or desktop computer — a Windows PC or a Mac.

⚠️ The certificate cannot be viewed on a phone or tablet, in a web browser, in your email's preview window, or in any other PDF app. This is a Virginia DMV requirement, not something we set up, and it isn't something we're able to change — but the steps below will get you to your certificate.

But don't worry, this guide will help you get that certificate!

In this guide

On a phone or tablet

This is the most common reason people get stuck, because most students take the course on their phone.

No phone or tablet can open this certificate — including the Adobe app for iPhone or Android. There's no setting that changes that, so you'll need a computer:

Put down your phone or tablet. It will not work.
Use your laptop or desktop computer. Open your completion email on a computer. This email contains the PDF instructions for opening your certificate AND the PDF certificate file.

🫣 Don't have a computer? No problem! See "No computer? Here are your options" below.

On a Windows PC

Install Adobe Acrobat Reader (free) from get.adobe.com/reader. Skip this step if you already have it.
Download and save the certificate from your email. Don't just preview it in your inbox or browser — actually save the file (it usually lands in your Downloads folder).
Open it inside Adobe Acrobat Reader: right-click the saved file, choose Open with, and select Adobe Acrobat Reader.
If a yellow bar appears at the top, click "Enable All Features." Your certificate will then display.
Save or print it (File → Print).

🎥 Watch: how to open your certificate on Windows

On a Mac

Macs open PDFs in Preview by default, and Preview can't display this form — so it looks blank. You have to point it to Adobe instead.

Install Adobe Acrobat Reader (free) from get.adobe.com/reader.
Download and save the certificate from your email (for example, to your Downloads folder).
Right-click (or Control-click) the file, choose Open With, and select Adobe Acrobat Reader. Don't just double-click it — that reopens Preview and you'll see a blank page again.
If a yellow bar appears, click "Enable All Features."
Save or print it (File → Print).

🎥 Watch: how to open your certificate on a Mac

It's blank, gray, or says "Please wait…"

That message almost always means the file opened in the wrong app — usually your web browser or your Mac's Preview, instead of Adobe Acrobat Reader. The fix is the same every time: save the file to your computer first, then open it inside Adobe Acrobat Reader — not your browser, not Preview, not your phone. Follow the Windows or Mac steps above and it will display.

No computer? Here are your options

You don't need to own a computer to get your certificate. Any of these work:

Use a computer somewhere else. A public library (most offer free computer use, and often printing too), a friend's or family member's computer, your workplace or school, a caregiver or your son's tech-savvy friend.
Have a print & ship store do it for you. Stores like FedEx Office, the UPS Store, or Staples can open and print it for you — you can forward your completion email the store and ask them to open the PDF in Adobe Acrobat Reader and print it on plain white paper. (Check with the specific store and location for their instructions first).
Order a printed copy mailed to your home for $11.99, which includes free USPS First Class shipping. Contact us for expedited shipping options and to place an order — useful if you're facing a deadline.

Already ordered a mailed copy? If it hasn't arrived, or you need to correct the address or cancel it, contact us with your name and order number. Double-check your address is complete (house number, apartment/unit) to avoid delays.

Printing requirements

If you print your certificate, the Virginia DMV requires:

Plain white 8.5" × 11" paper only
No colored paper, and no paper with advertisements on it

Submitting your certificate to a court or insurer

Whether you need to hand your certificate to someone else depends on why you took the course:

Court-ordered: You may need to submit your certificate to the court that referred you, by its deadline. We report your completion to the Virginia DMV, but that doesn't always take the place of giving proof to the court — check your court's instructions.
Insurance discount: Send your certificate to your insurance company to claim your discount.
DMV-required: We report your completion to the DMV within 24 hours of you passing, so you typically don't need to submit anything yourself.

Can't find your certificate, or didn't get the email?

Check your spam and junk folders, and search your inbox for "Driver Improvement."
Make sure you're checking the same email address you registered with.
Still nothing? Contact us and we'll resend it — just tell us the name and email you used to register.

Something on your certificate is wrong?

If your name, driver's license number, or any other detail is incorrect, don't print or submit it. Contact us with the correction and we'll fix it and re-issue your certificate.